Refund Policy
Not Satisfied with Your Item
Our Product Research Team invests considerable time selecting products we believe customers will love—items driven by market demand, current trends, and popular interest.
As a small business with significant operating costs, we ask customers to do their due diligence before purchasing (researching and confirming the product meets your needs).
If you’re unhappy with your item, please note that all sales are final and refunds cannot be issued once operational costs have been incurred.
Incorrect Item Received
An incorrect item means you received a completely different product than what is shown on our website.
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Example 1 — Will be replaced: Ordered a dress, received shoes.
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Example 2 — Will be replaced: Ordered lipstick, received mascara.
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Example 3 — Will NOT be replaced: Ordered a weighted plushie but feel it isn’t weighted enough. We provide thorough product information to help you decide prior to purchase.
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Example 4 — Will NOT be replaced: Ordered a jacket in size Large but believe you received a Small. Our listings aim to be exhaustive to guide size selection before ordering.
Replacement process:
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We’ll create a replacement order using the same shipping speed as your original.
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Please send three photos of the received item from different angles to help us expedite the replacement.
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If a replacement is approved, no return of the incorrect item is required.
Items Not Received After 30 Days
Orders not received after 30 days (excluding shipments marked delivered on the carrier’s website, such as USPS or Canada Post) are eligible for a free replacement.
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Replacements are shipped with the same delivery speed as your original order.
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If your tracking status shows “delivered,” please contact your local post office for assistance.